Sparsh Arte FAQ

FAQ — Luxury Gifting Studio
✦   Est. 2020   ✦
Bespoke · Curated · Timeless
Your Questions, Answered

Everything You Need
to Know

Luxury Gifting · Wedding Packaging · Bespoke Hampers

Our Services
01 What do you specialise in?
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We are a luxury gifting and packaging studio based in Agra — specialising in creating beautiful, bespoke experiences for life's most meaningful occasions. Our offerings include:
  • Wedding Packaging — Trousseau packing, shagun trays, bridal hampers & bouquets
  • Luxury Hampers — Curated gift hampers for weddings, festivals & corporate gifting
  • Signature Packings — Keepsake boxes, personalised packaging & wrap-and-ship studio
  • Festive Collections — Diwali, Rakshabandhan, Holi & seasonal gifting
  • Corporate Gifting — Branded hampers, bulk gifting & client appreciation boxes
02 Do you only sell ready gifts, or do you also provide packing services?
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We offer both. You can browse and order ready hampers directly from our website. We also offer bespoke packing services — trousseau styling, gift wrapping, shagun tray arrangements and our Wrap & Ship Studio where we pack your own products beautifully and dispatch them for you.
03 Can I customise hampers with names, logos or specific themes?
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Absolutely. Personalisation is at the heart of what we do. We can incorporate:
  • Names, initials & wedding logos
  • Corporate branding & colour themes
  • Occasion-specific concepts & motifs
  • Custom inserts, ribbons & packaging elements
Customisation works best when you share clear references and allow adequate lead time.
Orders & Booking
04 How do I place an order?
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For ready hampers & gifts: Browse our collections, add to cart and checkout directly on our website.

For customised orders, trousseau packing or bulk gifting: Reach us via WhatsApp or our Contact form with details about your occasion, quantity, budget and date — our team will guide you through the process personally.
05 How far in advance should I book for weddings or bulk orders?
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We recommend booking at least 10–15 days in advance for weddings, festivals and corporate events — especially for large quantities or bespoke designs. This ensures we have adequate time for sourcing, design, production and quality checks so everything arrives in perfect condition.

Wedding SeasonFestival OrdersBulk Corporate — early booking always secures the best results.
Shipping & Delivery
06 Do you ship across India?
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Yes, we ship to all deliverable pincodes across India through trusted courier partners including Delhivery, Blue Dart, DTDC, XpressBees and India Post. International shipping is available on prior request and may involve additional duties and charges.
07 What are the estimated delivery timelines?
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Once dispatched, typical delivery timelines are:
  • Metro cities — 2–4 business days
  • Tier 1 & Tier 2 cities — 3–6 business days
  • Remote / rural areas — 5–9 business days
These are estimates and may vary based on courier operations and local conditions. A tracking link will be shared once your order is dispatched.
Returns & Refunds
08 What is your cancellation and refund policy?
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  • Cancellations — Allowed within 24 hours of placing an order
  • Returns — We do not accept returns as each order is carefully curated and packed
  • Damaged / Wrong items — If you receive a damaged, defective or incorrect product, inform us within 48 working hours with an unboxing video
  • Resolution — After review, we may offer a replacement, gift card or refund as per our policy
Refunds typically reflect within standard banking timelines after processing.
Corporate & Location
09 Can you handle corporate and festive gifting for my company?
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Yes. We curate branded hampers, festive gift boxes and client appreciation packages for companies of all sizes. Options include custom inserts, logo branding and bulk shipping coordination. Share your budget, quantity and occasion and we'll propose concepts aligned with your brand identity.
10 Are you based only in Agra, or do you serve other cities too?
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We are based in Kamla Nagar, Agra and actively serve local and nearby regions. We also work with Delhi–NCR clients and ship curated hampers pan-India. For full trousseau setups or delicate on-site arrangements, onsite service may be limited to specific locations — contact us to discuss your requirement.

Still have a question? Let's talk.

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